Frequently Asked Questions

Cushions, OuterShell covers, and All-Weather Covers.

Can I leave cushions outside when it rains?

Outdoor cushions are designed to handle occasional moisture, but it is best to bring them inside during heavy or repeated rain. If they get wet, allow them to dry fully before covering or storing.

What is the best way to clean cushions?

Rinse spills quickly with water. For routine cleaning, use mild soap, lukewarm water, and a soft brush, then rinse thoroughly and air dry.

Why use an All-Weather Cover with OuterShell covers?

OuterShell covers are useful for everyday cushion protection. An All-Weather Cover adds broader protection for the full furniture piece during frequent rain, snow, wind, or off-season storage.

How do I clean the OuterShell cover?

Hose off loose dirt first. For normal care, clean with mild soap and lukewarm water using a soft brush, rinse thoroughly, and let the cover air dry before use.

Will an All-Weather Cover fit furniture from other brands?

All-Weather Covers are designed around Outer furniture dimensions and are not intended as universal covers for other brands.

Warranty & Materials / Sustainability

Warranty, material sourcing, and sustainability questions.

Where can I view the warranty policy?

Use this answer to link customers to the warranty policy and summarize the coverage for frames, cushions, fabrics, covers, and other product materials.

Is the teak sustainably sourced?

Use this answer to describe teak sourcing, forest certification, and replacement planting practices for your current product assortment.

What role does sustainability play in the products?

Use this answer to explain durable materials, recyclable components, reduced waste packaging, and long product life as part of the brand's sustainability approach.

Are the products recyclable?

Many outdoor furniture materials can be recycled, but local rules vary. Use this answer to guide customers to check with their local waste management provider.

What does FSC certification mean?

FSC certification indicates wood sourced from responsibly managed forests. Use this answer to add your certification details and any relevant product notes.

Shipping & Returns

Delivery, order tracking, special delivery needs, and returns.

Can you provide in-home delivery and setup?

Use this answer to describe your delivery service, placement, unpacking, packaging removal, and any product-specific freight costs.

Where do you ship?

Use this answer to list shipping regions, excluded addresses, freight-forwarding restrictions, and whether expedited shipping is available.

How long will it take to receive my order?

Use this answer to point customers to product-page shipping estimates and explain how they can contact support for order-specific timing.

Do I need to be home for delivery?

Use this answer to explain which shipments require an adult signature and which smaller items may be delivered by parcel carrier.

How will I be notified when my order ships?

Use this answer to describe shipment confirmation emails, tracking links, delivery scheduling, and support contacts.

What is your return policy?

Use this answer to summarize return windows, return fees, return shipping, exclusions, and how customers can start a return.

Furniture Assembly

Setup and assembly questions by furniture type.

Does the dining table require assembly?

Use this answer to describe tabletop attachment, included instructions, and when a delivery team or product specialist can help.

Do teak seating and coffee tables require assembly?

Use this answer to explain which pieces arrive assembled and which pieces need legs, hardware, clips, or anti-slide strips attached.

Is there setup involved with aluminum seating?

Use this answer to explain whether the seating arrives ready to use and what steps customers should expect after unboxing.

Do wicker chairs require assembly?

Use this answer to describe leg attachment, provided tools, connector clips, and setup by a delivery team if applicable.

Is the seating modular?

Use this answer to explain how customers can arrange, rearrange, and secure modular chairs or sofa pieces.

Aluminum Seating

Durability, care, and material questions for aluminum outdoor furniture.

How long will aluminum furniture last?

Use this answer to describe the aluminum frame construction, powder coating, weather resistance, and warranty coverage.

What type of aluminum is used?

Use this answer to specify the aluminum alloy and why it was selected for outdoor durability and appearance.

Is aluminum furniture easy to move around?

Use this answer to explain product weight, stability, and how easy each piece is to reposition.

How do I clean aluminum furniture?

For general cleaning, rinse away loose dirt and use a soft cloth or sponge with mild detergent and warm water. Rinse well and allow the frame to dry.

Does aluminum get hot in the sun?

Use this answer to compare aluminum with other metals and explain how sun exposure, finish color, and shade can affect surface temperature.

Teak Seating and Frames

Care, certification, patina, and cushion placement for teak furniture.

How do I care for teak furniture?

Use a mild detergent mixed with water and a soft brush for regular cleaning. Add product-specific care instructions or teak cleaner recommendations here.

Does teak need to be treated?

Teak naturally weathers over time. Use this answer to explain patina, optional cleaners or brighteners, and whether sealing is recommended.

Is the teak certified?

Use this answer to list current certification details, sourcing region, and responsible forestry information.

How do I clean teak oil from cushions or fabric?

Use this answer to explain how to prevent teak oil transfer and how to clean fabric if transfer occurs during the first few months outdoors.

How do the cushions stay in place?

Use this answer to describe anti-slide strips, cushion fasteners, or other product-specific details that keep cushions secure.

All-Weather Wicker Seating

Warranty, construction, stability, and cleaning for wicker furniture.

What is the wicker seating warranty?

Use this answer to list frame, legs, wicker material, cushion, and fabric warranty details for wicker products.

How is All-Weather Wicker made?

Use this answer to describe the frame construction, handwoven wicker process, and the synthetic wicker materials used.

Can wicker furniture sit on grass, turf, or gravel?

Use this answer to explain stability options, leg caps, and when customers should contact support for soft-surface setups.

What is the best way to clean the wicker frame?

A mild soap-and-water solution is typically enough for routine cleaning. Add any product-specific care link or instructions here.

Fire Pit Table

Fuel, installation, cooking, care, and safety questions.

Can I cook on the Fire Pit Table?

Use this answer to explain approved cooking accessories and any product safety restrictions.

Is the Fire Pit Table compatible with natural gas?

Use this answer to explain available fuel configurations, propane requirements, and natural-gas hookup requirements.

How should I care for the Fire Pit Table?

Use this answer to point customers to the care and safety instructions included with the product manual.

Can I use the Fire Pit Table indoors?

Fire Pit Tables are intended for outdoor use only. Add any clearance, ventilation, and installation guidance here.

Where can I install my Fire Pit Table?

Use this answer to describe stable outdoor surfaces, required clearances, ventilation, and when a qualified professional is needed.

Pillows & Rugs

Care, styling, washing, and outdoor use for soft goods and rugs.

Will throw pillows match my sofa?

Use this answer to describe fabric, colorways, and any expected variation between production lots.

Are pillow covers machine washable?

Use this answer to describe washing temperature, detergent guidance, drying instructions, and any care warnings.

How many throw pillows should I choose?

Use this answer to provide styling guidance by chair, sofa, sectional, or dining setup.

How do I clean an outdoor rug?

Use this answer to describe vacuuming, rinsing, drying, storage, and any surface-specific care instructions.

Can outdoor rugs stay outside in wet weather?

Use this answer to explain drying after extended moisture, seasonal storage, and how to prolong rug life.

Free Design Consultations

Planning, layout, and consultation service questions.

How long does a design consultation last?

Use this answer to explain the consultation length, preparation steps, follow-up process, and expected turnaround time.

Do you provide landscape design?

Use this answer to clarify whether the service covers furniture layout, spatial planning, planting, hardscape, or full landscape architecture.

Do you provide floor plans?

Use this answer to explain what customers receive after a consultation and whether revisions or customized plans are included.